Customer Service

A. Shopping Questions

1. How Do I Purchase Online?

Simply browse through the online collection and select the colour and size of the product you wish to purchase, you’ll be informed immediately whether the item is available or not.

Select the quantity you wish to purchase and click ‘Add to Cart’ – this will add your chosen item. Review your Cart at any time by clicking on “My Cart” at the top right of the screen.

In the “My Cart” section, you can edit, update, cancel or proceed to checkout with your selected items. Ensure your contact and shipping details are correct. If you intend to pay with PayPal please ensure your contact and shipping details match the details in your PayPal account.

If your contact and shipping details need updating simply select ‘edit profile’ in the ‘my account’ section.

To complete your order select your chosen method of payment and follow the prompts to complete your order. Once your order is complete, you will receive an automated email and invoice receipt.

2. Do I need to create an account to shop?

Creating an account allows you to come back anytime and easily check out without having to fill in your details again. Creating an account also allows you to track your orders and receive our newsletters. Please note you have the option to sign up to our newsletter when you create an account. We will never email you promotional items without your permission.

3. Can I get any more information of your products?

No problems. If you want to know more information or have an enquiry just email us at sales@sydandrex.com and we will be happy to assist.

4. How do I know what size I am?

The best way to determine your size is to check our size guide, which can be found on all product listings in our online store. If you’re still not sure you can always contact us for help at sales@sydandrex.com Better to be safe and we are happy to assist.

5. What type of payments do you accept?

“Syd & Rex” offers PayPal as an easy payment option as it is accepted globally. Please note PayPal accepts credit card, and you do not need a PayPal account to fulfill checkout.

All orders are billed to your Credit Card in Euros (€) and please note you are responsible for any additional customs and duty costs in relation to your destination country.

6. How do I use my discount code on an order?

If you have a discount code you can enter this on the ‘My cart’ or ‘Checkout’ pages of the store. Simply enter the code into the ‘discount code’ tab and select ‘recalculate’. You will then be provided with your new order total.

7. Can I change or cancel my order?

You can only amend or cancel your order on the ‘My Cart’ and ‘Checkout’ pages BEFORE you submit your order for processing.

If you wish to amend or cancel your order AFTER payment has been processed please contact us immediately by emailing our Customer Service Department via sales@sydandrex.com

8. Are styles Re-Stocked?

Generally we will inject new styles each season but many of our best sellers are replenished. If there is a particular item you are interested in feel free to contact our Customer Service Department at sales@sydandrex.com for more details.

B. Shipping and Delivery

1. Has my order been shipped yet?

Once we ship your order, you will receive an email providing you with shipment details, including the date of shipment and any tracking details.

As a general rule we aim to ship out all orders within 2 business days of receiving the order.

2. What happens if there is an issue with my order before it ships?

If there is an issue with your order before it has been shipped e.g the style is no longer available, or your size is not available, our Customer Service Department will contact you by email to discuss options.

3. What Shipping methods are available?

We use the Spanish Postal Service (Correos) exclusively for all orders shipped from our Ibiza (Spain) Warehouse.  

If you require something urgently we can send via Fed Ex, UPS or DHL if you provide us with an Account number. We do not ship via these methods without an account number. Please contact Customer Service Department sales@sydandrex.com for more details.

4. How long will it take for delivery?

We have shipped to numerous destinations around the globe and we have experienced a shipping time of 7-10 days generally.

Please note delivery times are subject to location, customs clearance and chosen shipping method.

If you have not received your order within 14 days please contact us so we can follow up.

CONTACT DETAILS

Syd & Rex Enterprises Limited
Address: 1301 Bank of America Tower,
Suite 1209, 12 Harcourt Road
Central
Hong Kong

Customer Support Email Address: info@sydandrex.com
Telephone number: +852 3589 3035